HELP TOPIC
Troubleshooting
Quick answers when something does not work.
Articles
11 in this topicWhy will my video not upload?Check the format, length, size and audio track.What should I do if the transcript has mistakes?Correct words and check the recording.Why can’t I select a sentence?Try keyboard selection or a different browser.Why does a quote start or finish too early?Word timestamps are not always exact.Why can’t Edit Assistant find the quote I want?Try a different description.Why does my AI Story sound awkward?AI is a starting point, not a final edit.Why are my Premiere XML clips offline?Premiere needs to find the original files.Why won’t the client review link open?The link may have expired or been revoked.Why can’t I see the latest client comments?Check review filters and refresh.Where did my changes go after restoring a version?A safety copy is saved before the restore.What should I do if saving fails?Check your connection before leaving.